Ethical Principles for University and College Ombudspersons

An ombudsperson is guided by the following principles: objectivity, independence, accessibility, confidentiality, and justice. Justice is pre-eminent.

An ombudsperson hears and investigates complaints objectively. Objectivity includes impartial attention to all available perspectives on an issue and may or may not entail support of any particular perspective. An ombudsperson is readily
accessible to all members of the constituent community, promotes timely solutions to problems, and avoids either the reality or the appearance of bias toward any individual or group.

An ombudsperson treats with confidentiality all matters brought to him or her. No action is taken on a complaint without the complainant's permission. Information retained by the ombudsperson is kept secure. However,
with the verbal or written permission of the complainant, such information may be carried forward by the ombudsperson.

An ombudsperson considers that confidentiality may preclude complying with requests for information in the context of formal proceeding on or off campus or required by law.

If a complainant reports a serious problem but is unwilling to be part of any steps taken to address it, an ombudsperson tries to find a way to address the problem that is acceptable to the complainant, or that does not compromise the identity of the complainant.

However, if an individual speaks about intending serious harm to him or herself or to others, or if the complainant confesses to serious misconduct or a crime, an ombudsperson must use personal discretion in determining
whether or not this information is carried forward. Discretion is likewise required in regard to matters governed by state and federal law.

An ombudsperson is guided by a concern for and commitment to justice. Justice requires that individual interests be carefully balanced with the consideration of the good of the larger academic community. An ombudsperson's
commitment to justice includes the understanding of power, identification of the use and misuse of power and authority, and recognition of the need for access to power by members of the institution.

Other concerns also govern an ombudsperson's conduct. While it is the parties who are responsible for choosing a particular resolution, the ombudsperson attempts to guide them toward options that are fair, conform with institutional
policy, and give clear indication of being in their best interest. An ombudsperson remembers, and at all times protects, the right to privacy of all parties, including the alleged offenders. An ombudsperson generally does not act on third-party
complaints.

An ombudsperson has a responsibility to maintain and improve professional skills, to assist in the development of new practitioners, and to promote impartial dispute resolution in the institution.